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The player from Greece had had an issue with his winnings being voided aby the internetowego casino, HellSpin Casino, for allegedly breaching the nadprogram terms. The player had claimed that he did not exceed the maximum bet limit while the nadprogram państwa active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked owo provide further information regarding these bets, but they had not responded. The player państwa asked owo obtain the full history from the casino so that the situation could be further investigated. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account.
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He had claimed that the casino had confiscated his funds amounting jest to $77,150 ARS, alleging violation of terms and conditions. Despite our efforts owo mediate, the casino had not initially responded jest to the complaint. The player from Italy państwa facing challenges with withdrawing his winnings amounting to 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based mężczyzna VIP stan. However, the player did not respond owo our messages, leading us owo reject the complaint.
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